Troubleshooting Linux or MacOS Clients

Please test these steps in order. If a step is completed successfully, please move to the next test.

Verify the client can resolve the API endpoint via DNS

  1. Open a terminal
  2. Type nslookup click Enter
  3. Type the API endpoint apigwx-aws.qualcomm.com click Enter
  4. You should see a response with a list or Ips similar to below. nslookupUnix
  5. If no IP’s are returned: Reach out to your company DNS team to troubleshoot why apigwx-aws.qualcomm.com is not resolvable from your client. There is any issue with your clients DNS.

Verify the client can reach the API endpoint via PING

  1. Open a terminal
  2. Type ping apigwx-aws.qualcomm.com
  3. Type Ctrl + C to stop the ping test after 5-10 seconds.
  4. You should see a response below with Packets Lost=0 pingUnix
  5. If you are seeing packets lost or packets not received. Reach out to your companies networking team to troubleshoot why apigwx-aws.qualcomm.com is not working via Ping.

Verify the client can reach the API endpoint via telnet

  1. Open a terminal
  2. Type telnet apigwx-aws.qualcomm.com 443
  3. You should see *Connected to .cloudfront.net telnetUnix
  4. Type Control + C to close the connection
  5. If you are seeing connection failed or timed out. Please reach out to your network team to troubleshoot why apigwx-aws.qualcomm.com is not working via telnet from your client.