Troubleshooting

Firewall Requirements

Windows Clients

Linux & MacOS Clients

Known downtime banner

In the case of scheduled maintenance or an unplanned outage the user will see a blue banner with details. KnownDowntime

Logging

Logs for Qualcomm® Package Manager 3 can be found at:

Windows

  • %Temp%\QualcommPackageManager3\logs
  • %Temp%\Qualcomm\QPMCLI\logs
  • %Temp%\Qualcomm\qik\logs

Linux

  • /var/tmp/qcom/QualcommPackageManager3/logs/
  • /var/tmp/qcom/qpmcli/logs/
  • /var/tmp/qcom/qik/logs/

Mac OS

  • ~/Library/Logs/QualcommPackageManager3/logs/
  • /var/tmp/qcom/qpmcli/logs/
  • /var/tmp/qcom/qik/logs

Pre-requisits for Desktop Application

Visual C++ Runtime x64 version 14.27 or higher
NOTE: This should be automatically installed by the QPM3 Desktop Application installer, but if not it is available at: https://aka.ms/vs/16/release/vc_redist.x64.exe